As you will know being a member, one chap on Roobarb's has been waiting five months since he sent his faulty series 5 discs back which cost him an extra $12.50 in postage. He said that he's sent them three emails and have had someone on Roobarb's contact them on his behalf twice. He still haven't got the replacement discs. Nor did he ever get any kind of reply from them.Frankymole wrote:Alan, what makes you think I haven't told Optimum?
The point of forums is to share ideas and experiences. I even one person is encouraged to email Optimum and add to the calls for a recall, all to the good. I see the post above this is from a poster who has been encouraged to email Optimum.
Consumers are far too reticent these days about contacting suppliers of faulty goods (although Optimum, judging from comments on Roobarb's, seem to have failed to be able to service even the current number of people sending in for replacements - some have waited 3 motnhs or more!!)...
I have to say I don't mind (at all) the moaning threads - repetitive or pointless or whatever. My heart goes out to the people that have bought these discs, only to be disappointed again and again - not to mention the inconvenience, not to mention the expense and the worry that this will ever be resolved. My advice for anyone is don't buy these shoddy discs until the entire matter has been resolved.
If Frankymole wants to let off a bit of steam on the forum I think that okay. It doesn't annoy me and I don't think he's abusing the boards. I daresay that there will be others reading his comments and nodding their heads.
